Standard Local Delivery
In normal circumstances, you will receive SMS with confirmed delivery date within 3 working days from the date of order. Goods would be delivered within 7 working days^.
If a single order includes products in different categories, we may deliver the products on different dates.
Pick-up at SOGO Kai Tak Store
It is only applicable to selected beauty brands and freshmart goods only, excluding frozen food. Please refer to the individual item pages for details.
When your payment is successful, system will send a confirmation email with pick-up number and period to your registered email address. Goods would be ready for pick-up within 4 working days^ from the date of order. To pick up the order, please present the pick-up number code for collection.
Mainland China Delivery
It is only applicable to selected beauty brands, babies' & kids’ and other designated goods only. Please refer to the individual item pages for details.
After the shipping fee is settled, you will be notified with S.F. Express tracking number by email in 3 working days. Once you receive the tracking number, please visit SFHK official website, input the tracking number and upload recipient identification documents for customs clearance within 5 calendar days.
After customs clearance is completed, S.F. Express will contact you for settling the tax payment before the delivery. You need to pay S.F. Express for the related 13%-50% tax rate and the actual amount is subject to China Customs’ final decision. The parcels will then be delivered to you once the tax payment is settled.
Click here for delivery arrangement.
^ the confirmed delivery date subject to the actual situation (including but not limited to inventory, transportation, logistics, etc.)
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